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Update on Intuitive - Cyber Incident
Device Technologies has been informed by Intuitive Surgical Sarl (Intuitive) of a cybersecurity incident involving unauthorised access to information within one of Intuitive’s internal IT business applications following a targeted phishing attack.
Device Technologies is working with Intuitive to understand the scope of the incident and any potential implications for customers in the regions we support. We are providing this update while Intuitive’s investigation continues.
Products and clinical systems remain secure
Intuitive has advised that its operational systems, including da Vinci, ION and its digital platforms, were not impacted and remain safe and operational.
The incident relates to access within Intuitive’s internal business administrative systems and did not involve product systems or clinical platforms.
Hospital and healthcare provider networks operate independently from Intuitive systems and are managed by the respective organisations’ IT teams.
Our ability to support customers remains unaffected
There has been no disruption to Device Technologies’ operations, product availability, service support or customer engagement.
Device Technologies continues to support healthcare providers and hospitals across ANZ and Asia as usual.
Information that may have been accessed
The information accessed was obtained from compromised access into Intuitive’s internal business administrative network. It includes some customer business and contact information, as well as Intuitive employee and corporate data.
It was not obtained from Intuitive’s da Vinci or Ion systems.
Actions underway
Intuitive has advised that it took immediate action to assess and contain the incident and launched an investigation.
Device Technologies is working closely with Intuitive as its investigation continues and is contacting relevant authorities across ANZ and Asia in line with applicable data protection requirements.
We are also communicating with customers and will provide further updates if additional information becomes available.
Protecting the information entrusted to us and the organisations we support is taken seriously, and we remain committed to transparency as the situation evolves.