Support Services

Customer Service

Customer Service

  • Toll-free customer service in each region.
  • Reference libraries, including general library and medical journals.

Warehouse Distribution

Warehouse & Distribution

  • Utilising our National Distribution network, we provide tailored distribution solutions across a wide range of products and healthcare technologies
  • We leverage an extensive and strategic logistic partner network that allows us to be responsive, flexible and compliant
  • We operate under a continuous improvement mindset, pursuing efficiency and investing in capacity and technology to enable our business to service our customers’ needs

Regulatory & Quality

We maintain a Quality Management System certified to ISO 9001 and our Regulatory Affairs department ensures every aspect of the products we bring to market is fully compliant with TGA requirements, including post-market surveillance.

Customer Service

Professional Education

  • Invited experts and our Clinical Education Team provide regular training courses to support customers:
  • Cadaveric Surgical Simulation courses, converting skills to the O.R.
  • Accredited Operator Training Programs
  • In-servicing and ongoing clinical support from qualified Product Specialists.
  • Fully equipped and dedicated centre at our Sydney premises. Training is also provided at our regional offices.
Clinical Support

Clinical Support

  • Device Technologies employs a dedicated and experienced Clinical Education Team to deliver accredited training, in servicing and clinical support.
  • Our trained Product Specialists are highly skilled and have an appreciation of the special demands of the healthcare environment.
Project Planning

Project Planning

Our team of expert planners will provide customised solutions and equipment options to suit the needs of your development projects:

  • Operating Theatre – best practice design for improved patient flow and management of equipment and resources.
  • CSSD/Endoscopy/Day Surgery – audit and design to determine optimal layout and equipment to suit facility workflows and functionality.
  • Medical Information Technology – customised systems designed around robust workflow patterns and improved diagnosis times.

Contact & Support